ClearTerms.StrongerPartnerships.

These Terms & Conditions govern the relationship between Muspak Tech (“Muspak Tech,” “we,” “us,” or “our”) and any individual, business, or organization (“Client,” “you,” or “your”) engaging our services.

By approving a proposal, making a payment, signing an agreement, or otherwise confirming a project with Muspak Tech, you agree to these Terms & Conditions and any project-specific terms agreed in writing.

Our services may include Website Development, Mobile App Development, AI Automation, OCR Development, Search & AI Visibility, Maintenance & Support, and other technology services agreed between Muspak Tech and the Client.

Before starting a project, Muspak Tech and the Client will agree on the project scope, requirements, deliverables, estimated timeline, and applicable fees.

Muspak Tech will develop the project according to the agreed requirements. Features, integrations, pages, functionality, or other work outside the agreed scope may require additional time and fees, which will be communicated before additional work begins.

The Client is responsible for providing accurate information, content, images, documents, credentials, access, approvals, and other materials reasonably required to complete the project.

The Client must provide feedback and approvals within a reasonable timeframe. Delays in providing required materials, information, decisions, or approvals may affect the project timeline and delivery date.

Unless otherwise agreed in writing, Muspak Tech follows a 25% / 50% / 25% payment structure.

The 25% upfront payment follows this cancellation schedule:

The applicable cancellation period begins when Muspak Tech receives the upfront payment.

If the Client cancels the project after development or project work has meaningfully begun and the applicable 72-hour upfront cancellation period has passed, the Client is not entitled to a refund of payments already made, except where otherwise agreed in writing or required by applicable law.

If the Client requires completed source code, files, assets, or other project deliverables after cancellation, all outstanding amounts associated with the agreed project must be paid before those materials are released.

We want every Client to be satisfied with the final product. If the Client does not like a design, feature, layout, or implementation, the Client may request reasonable alterations that remain within the agreed project scope.

Muspak Tech will review and implement reasonable revisions based on the original requirements. Major changes, new features, or changes in project direction may be treated as additional work and may require additional fees.

All project-specific work created by Muspak Tech remains the property of Muspak Tech until the Client has paid 100% of the agreed project fee.

After full payment has been received, ownership of the agreed final project deliverables transfers to the Client, subject to the provisions of these Terms & Conditions.

Until full payment is received, the Client does not receive ownership rights to the project or its source code.

Ownership transfer applies to Client-specific final deliverables and does not transfer Muspak Tech’s pre-existing technology, reusable components, frameworks, libraries, development methods, templates, tools, processes, or general-purpose code.

Where these elements are incorporated into a project, Muspak Tech retains ownership of those underlying reusable elements while granting the Client the rights necessary to use the completed project as agreed.

Muspak Tech may display completed Client projects only on the official Muspak Tech website for portfolio, presentation, and demonstration purposes.

Muspak Tech will not claim ownership of a Client’s fully paid project.

Muspak Tech will not publicly display project information outside the official Muspak Tech website under this clause unless separately agreed with the Client.

Projects may depend on third-party software, APIs, hosting providers, plugins, libraries, fonts, payment systems, AI services, analytics tools, or other external technologies.

Third-party services remain subject to their own terms, licenses, pricing, availability, and policies. Muspak Tech is not responsible for changes, interruptions, restrictions, or failures caused by third-party providers outside our reasonable control.

The Client is responsible for ensuring that all content, images, logos, documents, trademarks, data, and other materials provided to Muspak Tech can legally be used for the project.

The Client confirms that it has the necessary rights or permissions to provide such materials. Muspak Tech is not responsible for infringement arising from materials supplied by the Client.

Muspak Tech will make reasonable efforts to complete projects within the agreed timeline. Project schedules may depend on Client feedback, approvals, content, access, third-party services, and other technical dependencies.

Delays caused by the Client, third-party providers, technical dependencies, force majeure events, or circumstances outside Muspak Tech’s reasonable control may result in an adjusted delivery timeline.

Maintenance and support services are provided according to the package or agreement selected by the Client.

Support may include bug fixes, technical assistance, updates, changes, monitoring, or other agreed services. Major new features, redevelopment, or requests outside the agreed maintenance scope may be treated as separate development work and charged separately.

The final 25% payment must be paid within 3 calendar days of project completion, unless another deadline has been agreed in writing.

If payment remains outstanding, Muspak Tech may issue payment warnings. After two warnings, Muspak Tech reserves the right to suspend the relevant service, website, application, hosting-related service, or other project-related service until the outstanding amount is paid.

Suspension does not remove the Client’s payment obligation.

During a project, both parties may receive confidential business, technical, financial, or project information.

Each party agrees to use reasonable care to protect confidential information and not intentionally disclose it to unauthorized parties, except where disclosure is required by law, necessary to provide agreed services, or authorized by the relevant party.

Muspak Tech will make reasonable efforts to deliver projects according to agreed requirements and professional development practices.

However, technology depends on browsers, operating systems, hosting environments, APIs, third-party services, networks, and other external systems. Muspak Tech does not guarantee uninterrupted operation, permanent availability, specific search rankings, revenue, sales, or business results unless expressly agreed in writing.

Either party may request termination of a project subject to the applicable project agreement and work already completed.

If a project is terminated after development has begun, payments already made are generally non-refundable, subject to the applicable cancellation terms and any mandatory legal rights. The Client remains responsible for approved work, completed deliverables, committed third-party costs, and other amounts properly due.

Refund eligibility depends on the applicable cancellation terms, project status, payments made, and work already performed.

The specific upfront-payment cancellation schedule described in these Terms & Conditions applies to cancellations made during the first 72 hours. Once the applicable non-refundable period has passed or substantial project work has begun, payments are generally non-refundable unless otherwise agreed in writing or required by applicable law.

To the extent permitted by applicable law, Muspak Tech will not be responsible for indirect, incidental, special, consequential, or business-related losses arising from the use or inability to use a project or service.

Where liability cannot legally be excluded, it will be limited to the extent permitted by applicable law and, where legally permissible, will not exceed the amount actually paid for the specific service giving rise to the claim.

Muspak Tech will not be responsible for delays or failure to perform caused by circumstances reasonably outside our control, including major infrastructure failures, natural disasters, war, government actions, widespread service outages, cyber incidents affecting relevant third-party infrastructure, or other extraordinary events.

We will make reasonable efforts to resume affected services or project activities when circumstances permit.

Muspak Tech works with Clients internationally. Projects may therefore involve Clients, payment providers, hosting services, technology providers, and other parties located in different countries.

Each project may be subject to applicable laws, contractual requirements, payment regulations, and third-party terms relevant to the specific circumstances. Where a separate written agreement establishes additional terms for a project, those terms will apply to that project.

If a dispute arises, Muspak Tech and the Client should first attempt to resolve the matter through good-faith communication and direct discussion.

Both parties should provide reasonable opportunity to understand the issue, review relevant project records, and seek a practical resolution. If the dispute cannot be resolved through discussion, either party may pursue remedies available under applicable law and any mutually agreed contractual dispute-resolution process.

Muspak Tech may update these Terms & Conditions when our services, business practices, technology, or applicable requirements change.

The updated version will be published on this page with a revised “Last Updated” date. Project-specific agreements already accepted by both parties will continue to govern those projects unless both parties agree otherwise in writing.

These Terms & Conditions, together with any approved proposal, quotation, statement of work, project agreement, or other written terms agreed between Muspak Tech and the Client, form the basis of the relevant business relationship.

If a specific written project agreement conflicts with these general Terms & Conditions, the specific project agreement will control to the extent of that conflict.

If you have questions regarding these Terms & Conditions, your project, payments, intellectual property, cancellation, or any other matter relating to our services, please contact Muspak Tech through the contact information available on our official website.

We believe strong technology partnerships are built on clear communication, transparent expectations, and mutual respect. Our goal is to make every project clear, accountable, and built to move your business forward.